FAQ

Frequently Asked Questions ⁠♡

Here are some answers to the questions I'm asked most often regarding orders, shipping, and returns. If you can't find the information you're looking for, please don't hesitate to get in touch via the contact page.

Do You Accept Returns?

Yes! Returns are accepted within 14 days of delivery

To be eligible for a return, your item must be:

⁠♡ Unused and in its original condition

⁠♡ Returned in its original packaging where possible

⁠♡ Accompanied by proof of purchase or order confirmation

To start a return, please contact me with your order number and reason for return before sending anything back.

Please note that return postage costs are the customers responsibility unless the item is faulty, damaged, or incorrect.

What Items Cannot Be Returned?

The following items are non-returnable:

⁠♡ Earrings (for hygiene reasons)

⁠♡ Sale or clearance items

⁠♡ Gift cards

⁠♡ Items damaged through wear, misuse, improper storage, water exposure, or accidental breakage after delivery

My Crystal Looks Different From The Photo?

All crystals are natural creations of the Earth, meaning no two pieces are exactly alike.

Variations in colour, patterning, shape, inclusions, and size are completely normal and make each crystal unique. These natural differences are not considered faults or defects.

What If My Order Arrives Damaged, Faulty, or Incorrect?

Please inspect your order as soon as it arrives.

If an item arrives damaged, faulty, or incorrect, please contact me within 48 HOURS OF DELIVERY with clear photographs and your order number.

Once reviewed I may offer -

⁠♡⁠ A replacement item (subject to stock availability) 

⁠♡ Store credit

⁠♡ A full refund where appropriate

When Will I Receive My Refund?

Once your return has been received and inspected, you'll be notified of the outcome.

Approved refunds are processed back to the original payment method within 5-10 business days.

Please note that the original shipping costs are non-refundable unless the item received was faulty or incorrect.

What If My Order Is Lost Or Delayed?

While I always do my best to ensure orders arrive safely, I cannot be responsible for delays caused by postal services, customs processing, or incorrect shipping information entered at checkout.

If your parcel is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, feel free to get in touch and I'll do my best to help

Still Need Help?

If your question isn't answered here, please use the contact information and I'll get back to you as soon as possible.